Privacy Policy
WHO IS RESPONSIBLE FOR COLLECTING AND PROCESSING THE DATA?
MY RIBEIRA, LDA is the entity responsible for collecting and processing personal data, and may, within the scope of its activities, use subcontracted entities to pursue the purposes outlined here.
WHAT ARE PERSONAL DATA?
Personal data refers to any information, of any nature and regardless of the medium, including sound and image, related to an identified or identifiable natural person. An identifiable person is someone who can be directly or indirectly identified, in particular by reference to an identification number or one or more specific elements of their physical, physiological, psychological, economic, cultural, or social identity.
- Reservations: name, email address, phone number, address, payment method, and reservation details.
HOW ARE YOUR DATA COLLECTED?
Personal data may be collected through the following means:
(a) Email
(b) Website
(c) Phone calls
(d) In person
The collected data is processed and stored electronically in strict compliance with personal data protection legislation, being stored in specific databases created for this purpose by MY RIBEIRA LDA or by subcontracted entities. Some personal data collected on the website is mandatory, and in case of absence or insufficiency of such data, MY RIBEIRA LDA may not be able to provide the requested services or information. In each specific case, MY RIBEIRA LDA will inform you of the mandatory nature of providing the relevant personal data.
WHAT IS THE PURPOSE OF THE DATA COLLECTED?
Your data is intended to be integrated into a personal data file that MY RIBEIRA LDA may use for the following purposes:
- Reservation and stay management
- Billing and payment verification
- Providing the necessary information for your stay at the hotel
- Conducting satisfaction surveys related to your stay
- Managing complaints and customer support
- Contact agenda
- Compliance with other legal or regulatory obligations
To achieve the above-mentioned purposes, MY RIBEIRA LDA may interconnect the collected data for the purpose of updating and completing such data.
WITH WHOM ARE YOUR DATA SHARED?
The data collected and held by MY RIBEIRA LDA may be transmitted, respecting the duty of confidentiality and the principle of the purpose that guided their collection, to the following entities:
a) Judicial or administrative authorities, in cases where such disclosure is mandatory.
b) Subcontractors who will process the data on behalf of MY RIBEIRA LDA and in accordance with the purposes determined by it.
COOKIES
For more information, please read our Cookie Policy.
WHAT ARE YOUR RIGHTS?
Under the Personal Data Protection Law, we guarantee your right to access, update, rectify, delete, port, and erase your personal data. You may also file complaints with the National Data Protection Commission. We also grant you the right to object to the use of the data provided for marketing purposes, sending informative communications, or inclusion in lists or informative services. If you have not done so at the time of data collection, you may submit a request later. To exercise these rights, please get in touch with us at the following email address info@myribeiraguesthouse.com.
HOW LONG ARE YOUR DATA STORED?
The period during which data is stored and retained varies depending on the purpose for which the information is processed. Whenever there is no specific legal requirement, the data will be stored and retained for the minimum period necessary for the purposes that motivated their collection or subsequent processing, after which they will be deleted.
