Health and Safety

COVID-19 Update: A Message to our Guests


Warm greetings from My Ribeira Team,


As we continue to face the challenges that COVID-19 brings, our way of life has changed dramatically over the past few months. Yet despite the adverse impacts, I feel greatly inspired by the different ways people around the world are adjusting and supporting each other with immense optimism – as we are all doing at My Ribeira, in preparation to welcome you back.

For now, I would like to update you on the new health and hygiene initiatives we have developed to give guests peace of mind about future stays,  and the extra flexibility we are offering with all reservations so that you can book with confidence.


Stay With Peace of Mind

The Safety and well-being of our customers and team members remains our highest priority, and My Ribeira are busy implementing new health initiatives for when lockdown is lifted and our doors to discovery reopen.

While all hotels adhere strictly to local government and World Health Organization (WHO) guidelines, My Ribeira new Stay With Peace of Mind programme features heightened cleaning and hygiene measures in compliance with industry experts. These rigid guidelines will be overseen, all team members receiving ongoing training to provide guests with up-to-date information.

Extra sanitisation extends from all guest areas to supply chain deliveries, culinary preparation areas and housekeeping procedures. Guest wellbeing throughout their stay is also being enhanced by limited contact, daily cleaning only on request, social distancing and private experiences – from airport transfers, check-in and check-out, tour etc.


Sustainable tourism

Now more than ever it’s time to look after ourselves and the world we live in. Sustainable tourism has long been a key pillar of the My Ribeira Guest House, so this has also been a time for us to care for the environment and support and reinforce our sustainability with international recognition of Biosphere conservation initiatives


Book With Confidence

During these challenging times and to help you to adjust your travel plans, we have put in place exceptional measures.

We are offering extra flexibility and support for all reservations with arrival until 31 May 2020.  

  • Rates with part or full pre-payment: We are approving all bookings with arrival until 31st of May to postpone the reservations until 31st December of 2021, free of charge.Fare differences will be applied if the rate it is different at the time of your new reservation date and subject to availability 
  • ´Best Flexible´Rates in all new reservations made between 13 March 2020 and 30 June 2020: Free change of date, for stays completed prior to 20 December. Subject to availability. Fare differences will be applied if the rate it is different at the time of your new reservation date and subject to availability

If you need to make or adjust a reservation, please call our team on +351 22 011 5359 or email and we will be delighted to assist you.


Wishing you peace of mind,

My Ribeira Team